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InformTN Guides

  • Technical User Guide

    • InformTN Webinar Series

  • Week 1- Access and Overall Walkthrough
  • Week 2- Landing Page, Explore Data, and Analyze Needs
  • Week 3- Prepare to Plan, Upload Documents, Reflect to Plan
  • Week 4- Review and Submit Plans, Reviewing School Plans

    Technical Support

    The chart below outlines who to reach out to for technical support with InformTN:

    If you need help with… Contact…
    Setting up SSO (single sign on) for the first time Your district contact person listed in the District Contacts list
    Logging into SSO (single sign on) or resetting your SSO password DT.Support@tn.gov
    Setting up school-level roles in ePlan District User Access Administrator (listed in the ePlan address book)
    Setting up district-level roles in ePlan District User Access Administrator (listed in the ePlan address book) or
    ePlan.help@tn.gov

    For more information, see "Adding ePlan Roles for LEA Users"
    Other technical support questions inform-tn-help@sip.eldarion.com

    Locked SSO Accounts

    Individuals that have a locked SSO account should send an email to  DT.Support@tn.gov requesting a new Welcome email.

    • Click here for instructions to reset your SSO password.

    For further assistance with your SSO account, including requests to have the ePlan tile added, please contact our District Technology team at DT.Support@tn.gov or (800) 495-4154.

    User Set-Up

    In order to access InformTN, users must have a Single Sign On (SSO) account and a planning-related role assigned in ePlan. For district and school users, the planning-related ePlan roles include:

    Role What can this role do? Who usually has this role?
    LEA Data View View LEA or school plans District users
    LEA Plan Data Entry Edit LEA plan or school plans District administrator
    LEA School Plan Reviewer* Edit school or LEA plans, and approve school plans District administrator
    LEA Authorized Representative Submit LEA plan Director of Schools
    LEA Fiscal Representative Edit LEA plan District Financial Officer
    LEA Consolidated Director Edit LEA plan Federal Director
    School Plan Data Entry Edit school plan Assistant Principal
    School Plan Reviewer Edit and approve school plan Principal
    *Formerly called “LEA Plan Reviewer.” (Some users still have this title; their role is identical to the LEA School Plan Reviewer role.)

    Adding ePlan Roles for LEA Users

    LEA User Access Administrators can now add and delete all school-level roles and most LEA-level roles for LEA ePlan users. This increased responsibility allows LEAs faster access to roles and will increase efficiency for LEAs completing funding applications, monitoring instruments, and data and information tools. Documentation must be maintained and uploaded to the LEA Document Library at least monthly.

    LEA User Access Administrators cannot add roles that finalize and approve funding applications or monitoring instruments; additional LEA User Access Administrators; or State-level roles. These additional LEA roles must be added by the Tennessee Department of Education’s ePlan help team. Users can request these roles via the ePlan User Access Form for LEAs or the ePlan User Access Form for LEA User Access Administrators.

    For more information about this change, please see the ePlan LEA User Access Administrator Manual.